Privacy & security

99xobet Privacy Policy

Every piece of information you share with 99xobet is fully secure. On this page, we clearly explain — what data is collected, why it is collected, how it is stored, and whether it is ever shared with third parties.

Last updated: 1 January 2026
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Short Message: 99xobet takes your privacy seriously. Your personal information is never sold or shared without a legitimate reason. By reading this policy, you will understand exactly what rights you have over your data.

1

Introduction & Scope

This Privacy Policy applies to the 99xobet website (https://99xobet.bet), mobile application, and all associated digital platforms. By using 99xobet services, you are considered to have accepted the terms set out in this Privacy Policy.

We believe every player's personal data belongs to them. Protecting that data is our responsibility. That's why 99xobet's Privacy Policy isn't just about meeting legal requirements — it's a commitment to our players.

This policy covers the following:

  • What information we collect and how we collect it
  • How the collected information is used
  • How long your data is retained and where it is stored
  • Circumstances under which information may be shared with third parties
  • Your legal rights over your information
  • The technical measures we have in place to protect your data

If this Privacy Policy is updated, we will notify you via your registered email or through a notice on the platform. Your consent will be obtained before any significant changes take effect.

2

What information is collected

99xobet collects two types of information — what you provide directly, and what is automatically generated through your use of the platform.

Information you provide directly:

Data type When it is collected Why It's Needed
Full name At the time of registration Identity Verification & KYC
Date of birth At the time of registration Age Verification (18+)
Mobile number / email During registration and login Contact & Security
Address During registration / KYC Identity Verification
Copy of ID document For KYC verification Legal Obligation
Payment Information For deposits/withdrawals To process transactions

Automatically collected information:

  • IP address & device information
  • Browser type and language settings
  • How long you were on the platform and which pages you visited
  • Gaming history & bet types
  • Login time, date, and location (based on geolocation)
  • Information collected through cookies and tracking pixels

We never store your full bank card number or PIN directly. Payment information is always processed in encrypted form through a payment gateway.

3

How your information is used

99xobet uses your information only for specific, limited purposes. It is never used for unrelated reasons.

Primary use cases:

  • Account management: To ensure registration, login, KYC verification, and account security
  • Payment processing: To process deposits and withdrawals smoothly and to verify transactions
  • Customer Support: To resolve your complaints and enquiries quickly and accurately
  • Security: To detect and prevent fraud, money laundering, and other illegal activities
  • Legal obligation: To comply with licensing authority directives and applicable legal requirements
  • Personalised experience: To show you game suggestions and promotions tailored to your preferences (you can turn this off)
  • Service improvement: to analyze and improve the quality of the platform

99xobet uses your data Never sold to advertisers and does not send irrelevant marketing messages. If you no longer wish to receive promotional emails, you can unsubscribe at any time.

4

Data Sharing with Third Parties

99xobet never sells or rents your data. However, in certain circumstances, it may be necessary to share information with trusted partners.

When information may be shared with third parties:

  • Payment Provider: To process transactions with Mobile Pay, Nagad, Rocket, or your bank — only the minimum necessary information
  • Technology service providers: Cloud hosting, cybersecurity, and analytics providers — under strict confidentiality agreements
  • Game provider: Third-party game companies — solely for running games and verifying fairness
  • Legal Authority: By court order or valid request from a regulatory authority — when legally required to comply
  • AML/KYC Verification Service: With specialized services for identity verification and anti-money laundering purposes

Important: All third-party partners are bound by strict data protection agreements with 99xobet. They may only use the information they receive for its designated purpose and are not permitted to share it elsewhere.

If 99xobet undergoes an acquisition or merger, your information may be transferred to the new ownership. You will be notified in advance should this occur.

5

Cookies & tracking technologies

Cookies and similar technologies are used to enhance your experience on the 99xobet website.

Cookie Type:

  • Essential Cookies: Login sessions and security tokens — the site cannot function without these, so they cannot be disabled
  • Functional cookies: Remembers your language preference and game settings — can be disabled
  • Analytics cookies: To understand which pages get the most traffic and where issues occur — can be disabled
  • Marketing cookies: To show relevant promotions — can be turned off, though some offers may be missed

You can manage cookies at any time through your browser settings. However, disabling essential cookies may affect the proper functioning of the site.

When you first visit the site, we display a cookie consent notice. You choose what you are comfortable with — there is no obligation to accept all cookies.

6

Data Retention Period

99xobet does not retain your data longer than necessary. Each type of information has a defined retention period.

Data type Retention Period
Account Information (active accounts) For as long as your account remains active
KYC documents 5 years after account closure
Transaction History 7 years after account closure (legal obligation)
Gaming history 3 years after account closure
Support Conversations 2 years after resolution
Marketing Data Effective immediately upon unsubscription

Once the retention period expires, data is securely deleted or anonymised so it can no longer be identified.

7

Your rights

You have clear rights over your personal information. 99xobet respects and upholds those rights.

  • Right to Access: If you want to know what data we hold about you, we are obligated to inform you
  • Right to rectification: If your information is inaccurate, you may request a correction
  • Right to Erasure: In certain circumstances, you may request that your data be deleted (unless retention is required by law)
  • Right to Restrict Processing: You may request that your information not be used for certain purposes
  • Right to Portability: You can request a copy of your data in a machine-readable format
  • Right to object: You may object to your information being used for marketing or profiling purposes

To exercise this right privacy@99xobet.betto email us. We will respond within 30 days. For urgent matters, please contact our Help Centerto get in touch directly.

8

Minor protection policy

99xobet strictly prohibits the use of its platform by anyone under the age of 18. We do not knowingly collect personal data from minors.

  • Age verification is mandatory at registration
  • Date of birth is verified as part of the KYC process
  • Any account found to belong to someone under 18 is closed immediately
  • Any minor's data collected is deleted immediately

If you believe a minor is using 99xobet without your knowledge, please contact our support team immediately.

9

Security Measures

99xobet has implemented multiple layers of technical measures to protect your information:

  • SSL/TLS encryption: Every connection on the site is secured with 256-bit encryption
  • Two-Factor Authentication (2FA): Option to add an extra layer of security at login
  • Firewall & DDoS Protection: Protects servers against cyberattacks
  • Regular Security Audits: Third-party security experts conduct regular vulnerability assessments
  • Data backup: Your data is securely backed up in encrypted form
  • Staff Training: Staff operate under strict data handling guidelines

In the event of a security breach, we will notify affected users within 72 hours and take immediate action. If you notice anything unusual in your account, please contact support right away.

10

Contact & Complaints

For any questions, requests, or complaints regarding our Privacy Policy, please get in touch:

  • Email: privacy@99xobet.bet
  • General support: support@99xobet.bet
  • Live Chat: Help Center Available 24/7 on the page

Once we receive a privacy-related request, we typically provide an initial response within 7 business days and aim to resolve the matter within 30 days.

If your complaint cannot be resolved through us, you have the right to escalate it to the relevant international data protection authority.

This Privacy Policy of 99xobet's Terms & Conditions and Responsible Gaming Policy— read them together for the full picture.

Why your information is safe with 99xobet

Protecting your privacy at every step is our commitment

🔐
Military-grade encryption
All your data is protected with 256-bit SSL encryption — the same technology used by international banks. No one can intercept your information in transit.
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No sale of data
99xobet never sells your personal information to advertisers or data brokers. Your data stays yours.
👤
In your control
You can request to view, correct, or delete your information at any time. You stay in control of your data.
🔍
Transparent Policy
We explain clearly and plainly why we collect each piece of information. No fine print, no important details buried in complex legal language.
🛡️
Regular security audits
Third-party cybersecurity experts regularly audit 99xobet's systems. Any vulnerabilities identified are addressed immediately.
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Guaranteed quick response
All privacy-related requests receive an initial response within 7 business days. Urgent matters are acted upon within 24 hours.
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Your data is secure — get started with complete peace of mind

Your privacy is always protected at 99xobet. Register now and enjoy gaming in a trusted environment.

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